Supervisor
University of Pittsburgh Behavioral and Community Health Sciences
May 2016 - Feburary 2018
- Manages a database of over 12,000 phone numbers to accurately reflect the protocol approved by the Telephone Consumer Protection Act to ensure phone interviewers have suitable and significant sample to call
- Screen and train new employees in interviewing techniques and procedures to maximize the number of completed and valid surveys
- Performs quality control measures by monitoring interviewers on phone calls and creating weekly productivity reports of all 25 interviewers that reflect their overall performance
- Resolve all problems and answers questions of phone interviewers concerning the protocol, database, and technology